الشحن

Last updated: 21 July 2026

This Shipping & Delivery Policy applies to purchases made through delpiano.store.

Delpiano is a brand operated by AS Standard FZE, registered in the Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates, under Licence No. 4424152.01.

Made-to-order production

Unless expressly stated otherwise, Delpiano products are manufactured on demand.

The estimated production and delivery time will be displayed on the product page, communicated during checkout or included in your order confirmation. Production and delivery estimates begin after payment and order details have been confirmed.

Shipping costs

Shipping and delivery costs are variable and depend on factors including:

  • Delivery location.
  • Product size, weight and quantity.
  • Building and property access.
  • Installation requirements.
  • Need for specialist transport, lifting or additional personnel.
  • Any other specific delivery requirements.

The applicable shipping cost will be displayed at checkout or communicated to you for approval before your order is confirmed.

Additional charges may apply if the information provided by the customer is incomplete or inaccurate, or if unforeseen access requirements arise during delivery.

Delivery areas

We deliver within the United Arab Emirates, subject to location and service availability.

Delivery to remote areas or locations outside our standard service area may require additional time and incur additional charges. If we cannot deliver to your address, we will contact you before production begins.

Delivery scheduling

When your order is ready, we will contact you using the details provided with your order to arrange a suitable delivery date and time.

Delivery dates and times are estimates and may be affected by:

  • Manufacturing or material delays.
  • Traffic or transport disruption.
  • Building-access restrictions.
  • Weather conditions.
  • Governmental measures.
  • Events beyond our reasonable control.

We will inform you of any significant delay as soon as reasonably possible.

Customer responsibilities

Before delivery, the customer must ensure that:

  • The delivery address and contact information are correct.
  • Someone authorised is available to receive the order.
  • Any required building permits, security approvals and lift bookings have been arranged.
  • The product fits through all doors, lifts, staircases, corridors and access points.
  • The delivery and installation area is safe, accessible and reasonably clear.

Customers are responsible for checking product and access dimensions before placing an order.

Difficult or restricted access

Standard delivery does not include specialist lifting, cranes, hoisting, window access, removal of doors or structural modifications.

If specialist equipment, additional personnel or non-standard access is required, we may charge an additional fee. This will be communicated for approval before the additional service is performed whenever reasonably possible.

Delpiano is not responsible if delivery cannot be completed because the product does not fit through the available access points or because access information was not disclosed before ordering.

Installation

Installation may be included or offered as an additional service depending on the product, delivery location and order confirmation.

Where included, installation covers standard assembly and placement in the agreed room. It does not include electrical work, plumbing, structural alterations, wall reinforcement or other specialist services unless expressly agreed in writing.

Failed delivery and redelivery

If delivery cannot be completed because:

  • Nobody is available to receive the order.
  • Access or building approval has not been arranged.
  • The address or contact information is incorrect.
  • The product does not fit through the available access points.
  • The delivery location is unsafe or inaccessible,

the order may be returned to storage and a variable redelivery or storage fee may apply.

Any redelivery cost will depend on the circumstances, location and additional services required.

Inspection upon delivery

Please inspect your order at the time of delivery and report any visible damage, missing parts or incorrect products to the delivery team.

You should also contact hello@delpiano.store as soon as possible and provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or videos.
  • Photographs of the packaging, where relevant.

Signing a delivery document confirms receipt of the order but does not affect any mandatory rights relating to hidden defects under applicable UAE law.

Delays and events beyond our control

We are not responsible for delays caused by circumstances beyond our reasonable control. If a substantial delay occurs, we will contact you and provide any remedies required under applicable UAE law.

Contact us

For questions about production, shipping, delivery or installation, contact:

Delpiano
A brand operated by AS Standard FZE
Business Centre, Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates
Licence No. 4424152.01
Email: hello@delpiano.store